- (609) 306-0905
- Info@susanshuretravel.com
- 5922 Weddington Rd Ste A5-170 Wesley Chapel, NC 28110
About Course
Need to learn the travel industry basics?
You’re in good hands. Sign up below to receive the course outline for Travel Agent Bootcamp and information on how to enroll.
What Will You Learn?
- Destination Knowledge and Geography
- Booking and Reservation Systems
- Customer Service Excellence
- Marketing and Sales Techniques
- Industry Trends and Updates
Course Content
Course Materials
Download your course materials
-
Access course materials
Module 1: Starting basics
What is a travel agent?
-
What is a travel agent?
-
What does a travel agent do?
-
What are agency identifiers?
-
Host Agencies
-
Intro to the travel industry
-
Travel agent lingo
-
Commissions
-
Airport Codes
-
Module 1 Quiz
Module 2 – Waivers, contracts and agreements
-
Why are waivers, agreements and contracts necessary?
-
What are some different kinds of waivers?
-
Necessary Agreements
-
When do we use these?
-
E&O insurance
-
Travel insurance
-
Module 2 Quiz
Module 3: Travel Suppliers, Bookings and More
-
Travel Suppliers
-
Preferred Supplier
-
Bookings
-
Booking tools Part 1
-
Booking tools Part 2
-
Initial outreach and form submission
-
Discovery Call
-
Providing the proposal and getting feedback
-
Editing the quote pre client feedback
-
Closing the sale and confirming the commitment
-
Client profile submission and invoicing the client
-
Confirming the booking
-
Touchpoints of Value
-
Documents and Wrap up
-
Check in reminder (24 hours prior to departure)
-
Arrival Touchpoint (evening of arrival)
-
Welcome home touchpoint and review capture
-
Timing of payment from vendors
-
Client Workflow
-
Itineraries
-
Booking quick check
-
Module 3 Quiz
Module 4: Qualifying and Sales
-
Qualifying and Sales
-
Sales tips
-
Sales tips
-
Sales Process
-
The Sales Process – Prospect
-
The Sales Process – Qualifying
-
The Sales Process – Assess
-
The Sales Process – Pitch
-
The Sales Process – Answer
-
The Sales Process – Close
-
The Sales Process – Objections
-
Crisis Management Examples
-
Crisis management examples
-
Module 4 Quiz
Module 5 – Agency Policies
-
CRM
-
Intellectual Property
-
Compliance
-
Compliance Part 2
-
Agency Policies
-
Agency Policies
-
Agency Policies Part 2
-
Module 5 Quiz
Module 6: Marketing tips, Software and Fam Etiquette
-
Marketing tips and software
-
Marketing software and Programs
-
Marketing Software
-
Marketing Software and Programs
-
Fam Etiquette
-
Fam Etiquette
-
Fam trip etiquette
-
Fam trip etiquette Part 2
-
Fam trip etiquette Part 3
-
Module 6 Quiz
Module 7: Helpful Facebook groups, Sample forms and Sample emails
-
Helpful Facebook groups
-
Helpful Facebook groups
-
Sample forms and when to use them
-
Sample forms and when to use them
-
Sample forms and when to use them
-
Sample Emails
-
Module 7 Quiz
Module 8: Boundaries and Ethics
-
Module 8 – Boundaries and Ethics
-
Ethics
-
Unethical behavior
-
Unethical behavior
-
Unethical behavior
-
Module 8 Quiz
Student Ratings & Reviews
No Review Yet
